Shipping & Returns

Shipping Information

Processing Time

Orders are typically processed within 1–3 business days. Once your order has shipped, you'll receive a confirmation email with tracking information when available.

Shipping Time

Standard shipping typically takes 3–7 business days after your order has been processed.

Please note that shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you'll receive tracking information by email. Please allow some time for the carrier's tracking information to update.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. Alder & Ash is not responsible for orders shipped to an incorrect address provided at checkout.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during transit, please contact us and we'll do our best to help resolve the issue.

Returns & Refunds

Our Return Policy

We want you to be happy with your Alder & Ash purchase. If you're not completely satisfied, you may request a return within 30 days of delivery.

Return Requirements

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging when possible.
• You must provide your order information so we can locate your purchase.

How to Request a Return

Contact us through our Contact Us page with your order number, the item you'd like to return, and the reason for your return. We'll provide you with the next steps.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the issue. We'll work with you to find a solution.

Non-Returnable Items

Certain items may not be eligible for return if they are personalized, final sale, or specifically marked as non-returnable at the time of purchase.